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Frequently Asked Questions

SHOPPING INFORMATION

Is it safe shopping on INNBLAC?

Yes! It's completely safe to order from INNBLAC! We use industry-standard SSL encryption from Shopify to keep your information safe. Look for the secure lock icon in your web browser's address bar during checkout.

What payment methods are accepted?

We offer two secure payment options for your convenience: credit card and PayPal. We take all necessary steps to ensure your financial information is protected throughout the checkout process. Please refer to our Payment Method page for more information.

Can I request a cancellation of my order?

Yes, we accept order cancellations. Please be aware that a handling fee will be applied.

  • Within 2 hrs of placing the order: 3% of the order total
  • Within 24 hrs of placing the order: 5% of the order total
  • We do not accept order cancellations after 24 hours.

Shipping & Returns

How long will it take to receive my order?

It will take 3-5 business days for order processing. Orders are typically shipped out the next business day after placement.

Please visit our Shipping Policy page for more information on shipping timelines.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a tracking link. You can check the status of your package at any time.

I haven't received my order yet.

We always aim to get your order to you on time. However, sometimes unexpected delays can occur due to factors such as peak seasons, inclement weather, or carrier issues. We sincerely apologize for any inconvenience this may cause. If your order hasn't arrived within the estimated timeframe, please don't hesitate to contact our customer support team.

How do I request a return or refund?

To return an item and receive a refund, it must be in its original condition – unworn, unused, with tags still attached, and in the original packaging. You'll also need to include your receipt or proof of purchase. Please refer to our Return Policy for more details.

Product Information

What does fabric weight oz/yd² mean exactly on shirts?

Fabric weight in oz/yd² (ounces per square yard) or GSM (grams per square meter) refers to the density and thickness of a fabric.

Here's a general guideline for t-shirt weights (oz/yd² or GSM):

  • Lightweight (4-7 oz or 130-190 GSM): Breathable for hot days or layering.
  • Mid-weight (7-8 oz or 190-220 GSM): Versatile, balancing comfort and structure.
  • Heavyweight (over 8 oz or over 220 GSM): Great for cold weather or a thicker feel.
  • Ultra-heavyweight (over 10 oz or over 300 GSM): Super thick and durable, perfect for very cold days or a boxy fit style.
What printing methods do you use for your graphic tees?

We use Direct-to-Garment (DTG) printing for our graphic tees. This method involves injecting liquid ink directly onto the fabric, creating a soft, high-quality print that blends seamlessly with the shirt. It's ideal for intricate designs and full-color prints.

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