Returns & Refund

We offer a convenient 14-day return policy to ensure your satisfaction. You have 14 days after receiving your item to request a return, giving you plenty of time to try it on and make sure it's perfect for you.

What Can Be Returned?

To be eligible for a return, your item must meet the following conditions:

• Unworn or Unused: The item must be in the same condition you received it, with no signs of wear or tear.
• Original Packaging: Please return the item in its original packaging, including any tags or inserts.
• Proof of Purchase: Having your receipt or proof of purchase will expedite the return process.

Non-Returnable Items

Please note that certain items are not eligible for returns, including:

• Graphic tees & Graphic hoodies (Exceptions: we have sent the wrong product due to our error, including incorrect graphics, sizes, or colors.)
• Customized products
• Free gifts with purchase
• Buy-one-get-one-free (BOGO) items
• Gift cards

Please be advised that "sales products" are considered final sales and are not eligible for returns.

Exchanges

Unfortunately, we are not able to offer exchanges at this time. 

How to Make a Return

Making a return is easy! Simply follow these steps:

• Contact Us: Reach out to our friendly customer service team at services@innblac.store to initiate the return process.
• Return Instructions: We will provide detailed instructions on how and where to return your order. The customer is responsible for all return shipping costs and a 10% restocking fee based on the original order value.
• Note:Please do not send back any items without first contacting us for a return authorization. Items sent back without prior notification may not be accepted.

Refunds

• Once we receive your returned item, our team will thoroughly inspect it within 7 business days. We will then promptly notify you by email regarding the status of your return – whether it's approved or rejected.
• If your return is approved, you will receive a full refund automatically back to your original payment method. Please allow additional processing time for your bank or credit card company to reflect the refund in your account.